FAQ

Shop FAQ

Where do you ship?

Currently we are only servicing Metro Manila through our online shop. We'll open up to more locations soon, but in the meantime, contact us for provincial or international options!

Alternatively, you may pick up your order at our designated pickup locations found in our shipping policy page.

Do you ship internationally?

Currently we are only servicing Metro Manila, Philippines through our online shop. Contact us for international shipping!

What are your payment options?

You can pay via bank deposit (BPI or BDO). Bank details are provided upon submitting your order. Please provide a photo or screenshot of your transfer or deposit receipt to facilitate processing of your order.

Do you have a physical shop?

No, but we show up periodically in events and fairs around the metro and sometimes beyond! Follow us on Instagram or Facebook to keep updated regarding our whereabouts and snagging your goods sans shipping rates.

When will I receive my order?

Once payment has been confirmed, order processing for most in-stock items usually take 1-2 days. Shipping is 2-3 days within Metro Manila. We will send you the shipping details once the order has shipped.

If you purchased a pre-order item, we will get in touch with you regarding availability. These are our standard processing times for pre-orders of our notebooks:

Product Standard processing time
Character folio, 1 - 15 pcs 5 business days
Character tome, 1 - 10 pcs 5 business days


Orders received on weekends and public holidays will be processed on the next business day.

Do you accept bulk or customized orders?

Yes, we accept bulk orders for our notebooks (folios and tomes). Contact us to find out more!

Can I change my order after it's been placed?

If you find that you have made an error in your order, please notify us immediately using any one of our contact channels. If your order has not yet been processed, we may be able to correct it. However, if the merchandise has already been shipped, we will be unable to modify your order.

Product FAQ - Character Notebooks

What kind of paper do you use for the notebooks?

It varies based on the product, but all of them are smooth (calligraphy- and fountain-pen-friendly) and anywhere from 120-170 GSM weight. We take our paper seriously!

How well does the paper stand up to erasures?

As long as you use non-abrasive erasers, the paper should stand up very well against multiple erasures, albeit with some residual staining.

Product FAQ - Terrain Coasters

What are the dimensions of your coasters?

Each coaster is 4 x 4 inches, and 1/4 inch thick.

Can I write on the coasters with my marker?

You can, but unfortunately the ink won't wipe or wash off!

Can I wash the coasters?

Yes, you can wash them with water and mild soap and hang them out to dry.

Miscellaneous

Who can I contact to invite you to our event/bazaar/convention?

Please contact us via our website form, or email us at hey at meepling dot com and we'll get back to you lickety-split!